Half of all shoppers encounter 'multiple problems' on typical visits to stores, according to researchers, who found that nothing aggravates like shoddy customer service. A salesperson with a bad attitude, or one who is not around, may drive shoppers away and ultimately hurt a company's revenue, according to a survey presented this week.
More information about how poor employee attitudes can hurt your business may be viewed at:
http://articles.moneycentral.msn.com/Investing/Extra/'NotMyDepartment'CostsStoresDearly.aspx?GT1=10826