Are Your Employees Driving Your Customers Away?

Everyone has experienced bad customer service.  The rude store clerk, the curt receptionist, the apathetic customer service representative.  You could probably offer advice to these people on how to shape up their attitude.

The situation takes on new meaning when it's your clients or customers that are being snubbed.  And remember, every time a client doesn't come back — and tells others about a bad experience — it could mean thousands of dollars that won't end up in your bank account.
Here is BDO Dunwoody’s list of seven no-no's that encompass the most common reasons for lost business:
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